What you choose

tik adopt reads these from the template itself and asks for each one, typed and validated — no EDN to hand-write.

Identity

Your answers decide this one: turn a stage off and the process is a different process with a different address. The shape below is what support-request.params.edn produces, with every option on:

sha256-92c2e66b1706e37f5036fd5c3365a8c773bb1fdadb6c39286cf37aae78741bfb

Shape

Every option on. Stages that depend on an answer say so below.

● received
│
├─▶ triaged            ⊢ category · severity · ✎triager
│   │
│   ├─▶ reproducible   ⊢ category = technical · ⧉repro/
│   └─▶ resolved       ⊢ resolution.ref · (¬category = technical | ⤳reproducible)
│       │
│       ▼ closed ★     ⊢ customer.ack
└─▶ escalated          ⊢ ⏱PT48H · ¬category

Roles to fill

Every role ships empty, so adopting a process never inherits somebody else’s org chart. Name yours with tik roles add <role> <actor>.

• triager — empty

Facts it records

Stages

received

Reached immediately — it carries no guards.

Runbook: kb/runbooks/support-request-received.md

triaged

Follows received.

Reached when:

• the fact category stands
• the fact severity stands
• category was asserted by a member of the triager role

Runbook: kb/runbooks/support-request-triaged.md

escalated

Included when you answer yes to with-escalation.

Follows received.

Reached when:

• PT48H has passed since create
• it is NOT the case that the fact category stands

Runbook: kb/runbooks/support-request-escalated.md

reproducible

Included when you answer yes to with-repro.

Follows triaged.

Reached when:

• the fact category equals :technical
• an artifact is attached whose path starts with repro/

Runbook: kb/runbooks/support-request-reproducible.md

resolved

Follows triaged.

Reached when:

• the fact resolution.ref stands
• either it is NOT the case that the fact category equals :technical, or stage reproducible is reached

Runbook: kb/runbooks/support-request-resolved.md

closed · sticky

Included when you answer yes to with-ack.

Follows resolved.

Once reached it stays reached: the fold carries it forward, so later evidence cannot take it away.

Reached when:

• the fact customer.ack stands

Runbook: kb/runbooks/support-request-closed.md

Take it

tik adopt templates/support-request.tmpl.edn

tik adopt asks each question above at the prompt, then expands and lints the answers into a plain definition — the template never runs as code, and the expanded EDN is what your tickets pin.

Read the stages before you adopt: they say who has to sign what, which is a decision about your organisation.