Runbook: support-request / :triaged

Assert category and severity — both must come from a triager (the :signed-by guard checks the role, not the values). Category is a claim about what KIND of problem this is; when genuinely unsure, pick the closest and say why in a comment — a later dispute is cheap and leaves better history than stalling. Severity reflects impact on the customer, not effort to fix.

see history · edit this page